Motivation-hygiene Theory

From Weekly I/O#55

Herzberg's motivation-hygiene theory: Job satisfaction and dissatisfaction are independent. Improving factors that cause dissatisfaction does not necessarily lead to satisfaction, and vice versa.

Article: Herzberg’s Motivation Two-Factor Theory

Herzberg's motivation-hygiene theory (aka two-factor theory) posits that job satisfaction and dissatisfaction are independent and have separate sets of factors (motivation and hygiene factors). Improving motivation factors like personal growth, performance, and positive societal impact increases satisfaction. On the other hand, enhancing hygiene factors like salary, working conditions, and policies decrease dissatisfaction.

Therefore, high pay in a meaningless job (golden handcuffs) can bring neither satisfaction nor dissatisfaction. To some degree, it brings emptiness. Conversely, a meaningful job with long working hours can bring both satisfaction and dissatisfaction, which can be overwhelming.

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